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How long does shipping take?

"Shipping typically takes 3-7 business days, depending on your location. Once your order is processed, you’ll receive a tracking link to monitor its delivery. We aim to get your XSTRONG POWER EV Charger to you as quickly as possible!"

How long will it take to ship my order?

"Shipping usually takes 3-7 business days, depending on your location. You’ll receive a confirmation email with tracking details as soon as your order ships, so you can follow its journey to your doorstep!"

I'm having issue placing an order

"We're sorry to hear you're having trouble placing an order! Please try the following steps:

  1. Refresh the Page: Sometimes a simple refresh resolves minor glitches.
  2. Clear Cache & Cookies: Ensure your browser is up to date and clear your cache and cookies.
  3. Check Payment Details: Verify your payment information and ensure your card or method is valid.
  4. Try a Different Browser or Device: Switching browsers or using a different device might help.

If the issue persists, please contact our customer support at xstrongpoweryash@gmail.com / +919958893381 or make call—we’re here to help!"

I'd Like to return and replace my order

"We’re sorry to hear that you’re not satisfied with your XStrong Power product. While we do not offer refunds, we’re happy to assist with returns and replacements for defective or damaged products.

Please follow these steps:

  • Contact Our Support Team: Reach out to us at ( xstrongpoweryash@gmail.com / +919958893381 ) within 7 days of receiving your order.
  1. Provide Details: Share your order ID, product issue, and any images/videos of the defect.
  2. Replacement Process: Once verified, we’ll arrange for a replacement as quickly as possible.

We’re committed to ensuring you have a seamless experience with XStrong Power EV Chargers!!

I'd like to cancel my order.

"We’re sorry to hear you’d like to cancel your order. If your order hasn’t been processed or shipped yet, we can help with the cancellation.

Please follow these steps:

  1. Contact Us ASAP: Reach out to our support team at ( xstrongpoweryash@gmail.com / +919958893381 ) with your order details.
  2. Cancellation Request: Include your order ID and request for cancellation.
  3. Confirmation: If your order is eligible for cancellation, we’ll confirm and process it right away.

Please note that once an order has been shipped, we may not be able to cancel it, but we can assist with a return. We’re here to help—let us know how we can assist!"

Feel free to adjust any details as needed!

Cauldn't find your answer?

We're here to help. if you couldn't find the information you are looking for, please reach out to us directly. our team is eager to assist you.